Diia.AI on mobile: event-driven traffic fine payments and instant residency certificates via the national AI agent

Scaling the world’s first national AI agent. From now on, Diia.AI is available not only on the portal but also in the Diia mobile app. Get residency certificates and pay fines directly in the chat.

 

Ukraine continues to set digitalization trends and is transitioning to the Agentic State format. Diia.AI in the smartphone becomes a fully-fledged personal agent that does not just answer questions but independently offers services tailored to your life situations.

 

Three services you can get through the agent

We have already trained Diia.AI to issue income certificates on the Diia portal. Now, we are launching the assistant in the app so you can obtain:

• Adult residency certificate. No need to search for the service in the menu anymore. Just write "I need a residency certificate" — and the AI assistant will generate the document in minutes.

• Child residency certificate. Parents can get the required document instantly via a chat request.

• Paying traffic fines. The assistant will automatically send a notification about a received fine to the chat and immediately provide a payment link.

 

"Ukraine takes the next step in the evolution of the digital state — from "few clicks" services to a fully-fledged Agentic State. Integrating Diia.AI into the smartphone transforms the app into a proactive assistant. This is no longer just a menu search, but an intelligent interaction: you set tasks in human language, and the AI agent does all the complex work for you. We are building a future where government service becomes invisible but maximally personalized".

Oleksandr Borniakov, Acting Minister of Digital Transformation of Ukraine.

 

To test the AI agent, simply update the Diia app to the latest version, tap the Diia.AI icon, and write in the chat what specific problem needs to be solved.

Ukraine remains the first country where a national-scale AI assistant does not just consult but works proactively and provides ready-made services directly in the chat. We continue to build the most convenient digital country where technologies work invisibly but with maximum efficiency.

 

"Diia.AI in the smartphone is an important stage in the development of Ukrainian GovTech. People are getting used to the fact that government services can be as accessible as a regular chat. These are exactly the decisions that gradually change citizens' expectations of the state — towards speed, convenience, and personalization. We are implementing these innovations within the EGAP program with the support of Switzerland."

Viktor Liakh, President of East Europe Foundation.

 

Gemini technologies by Google for millions of Ukrainians

Scaling Diia.AI was achieved thanks to the partnership between the Ministry of Digital Transformation and Google. The AI model Gemini became the technological core of the assistant. Cooperation with the company allowed deploying the solution based on the Vertex AI platform, which guarantees high speed of request processing and accuracy of answers.

Using Gemini enables Diia.AI to understand complex contexts, select services for specific life situations, and communicate humanly. At the same time, security remains an uncompromising priority: personal data does not enter the public Gemini model and is processed exclusively within Diia’s secured perimeter.

 

"We are proud that Google technologies became the foundation for the world’s first national AI assistant. Our cooperation with the Ministry of Digital Transformation is based on a shared idea: artificial intelligence should make life easier. Launching Diia.AI in smartphones is a revolution in communication between the state and the citizen. Now, government services become not just available in a few clicks, but proactive and personalized to the needs of every Ukrainian."

Annette Kroeber-Riel, Google’s Vice President of Government Affairs and Public Policy for Europe.

 

Currently, the AI agent works in open beta testing mode and is still learning. Help make it more efficient — ask questions, test receiving three new services through the chat, and check the AI agent with different requests.

 

Diia.AI in the mobile app was developed with the expert support of the "Digitalization for Growth, Integrity and Transparency" (UK DIGIT) project, implemented by Eurasia Foundation and funded by UK International Development, and with the support of the Swiss-Ukrainian EGAP Program, implemented by East Europe Foundation.