From mood journals to red lines: How to use AI for psychological support safely

“Hi, chat. I’m feeling anxious.” More and more Ukrainians are turning to artificial intelligence to share their concerns and emotions. AI systems can listen and suggest basic relaxation techniques, but they can never replace a human therapist, and an incorrect response from an algorithm can potentially do more harm than good. To help Ukrainians use AI safely for mental health support, the Ministry of Digital Transformation, together with experts from the public and private sectors, has developed a set of dedicated guidelines.

 

The new document is designed to be useful for two audiences. For psychologists, it provides guidance on when it may be appropriate to incorporate AI tools into their work with patients and when traditional approaches are more appropriate. For the general public, the guidelines explain how to safely discuss their emotions with chatbots without putting themselves at risk.

 

Red lines and safe use cases

The authors clearly define the boundaries of using these technologies. The key rule is that artificial intelligence must never be used to make psychological or psychiatric diagnoses. No algorithm can replace a qualified medical professional or professional care.

 

At the same time, AI can provide practical support in everyday situations. For example, AI tools can safely help users:

• learn more about psychology and how emotions work (psychoeducation);

• keep a mood journal;

• practice self-observation exercises;

• maintain regular self-reflection;

• prepare for an initial appointment with a mental health professional.

 

Artificial intelligence is not a doctor. Chatbots and AI systems cannot diagnose mental health disorders, prescribe treatment, or replace comprehensive psychotherapy. If you are experiencing prolonged stress, anxiety, apathy, or a deterioration in your emotional well-being, be sure to consult a qualified psychologist, psychotherapist or your family doctor.

 

You can view the recommendations by following the link.

 

These guidelines were developed with support from the Digitalisation for Growth, Integrity and Transparency Project (UK DIGIT), implemented by Eurasia Foundation and funded by UK International Development.